Question 1

Which is the difference between boxes and bags?

Accepted Answer

Boxes and Sacks are designed for two different needs. Boxes are made for those who
love the handpick approach but don’t have the time to come in person or book a video call:
they are true mystery boxes in Cream quality, curated by our team with years of
experience in vintage wholesale. Inside, you’ll find a well-balanced summer/winter mix,
built to help you refresh your selection—whether you run a small shop or a larger
business. Kilo Sacks, instead, are Grade A sacks of 19 kg, ideal for resellers who want to
focus more on quantity and build stock efficiently by category. We chose 19 kg as our
standard weight (also for Boxes) because it’s the most cost-effective option for our clients:
shipments up to 20 kg usually fall into a more advantageous shipping bracket. Shipping
costs are calculated and applied directly at checkout, based on the destination Country.

Question 2

If I want to come to the office to select or make a video call, what is the minimum order?

Accepted Answer

For in-person Handpick or Handpick video call sessions, the minimum order is €500 for unbranded categories and €3,000 if the order includes branded categories (even in combination with unbranded ones).

Question 3

If I place an order and I don&#8217;t like it, can I request a refund?

Accepted Answer

Yes, you can request a refund. In the event of a return, the customer is responsible for shipping costs. If the return is due to our error (for example, a non-compliant item or a problem
attributable to us), we will cover the shipping costs.

Question 4

Can I visit your warehouse to pick items in person?

Accepted Answer

Absolutely! We welcome buyers to our warehouse where you can browse, inspect, and handpick items directly from our stock. Warehouse visits are by appointment only to ensure a quality experience and dedicated attention. You can book your visit through our online booking system — simply select a date and time slot that works for you.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers (SEPA for EU customers). For recurring B2B customers, we can also arrange payment on approved trade terms with NET 30 invoicing. All online transactions are secured with SSL encryption to protect your data.

Question 6

What is your return policy for wholesale orders?

Accepted Answer

Due to the nature of wholesale vintage clothing, returns on standard sorted bags are not accepted unless the order is significantly different from what was described. If you receive items that don't match the listed category, quality grade, or approximate weight, please contact us within 48 hours of delivery with photos and a description of the issue. We'll work with you to find a prompt and fair resolution.

Question 7

What do the quality grades (Cream, Grade A, Grade B) mean?

Accepted Answer

Cream Quality: The highest selection in vintage wholesale: premium and sought-after pieces in excellent condition, with strong resale value.
Grade A: Quality vintage with light signs of wear, perfect for everyday resale.
Grade B: Pieces with visible wear or imperfections, ideal for rework, upcycling, and more affordable vintage selections.

Question 8

Which countries do you ship to?

Accepted Answer

We ship vintage wholesale worldwide. From Europe to the USA, Asia, and beyond, we help vintage resellers receive quality stock directly to their business. Whether you buy by kilo, Cream quality boxes, or handpick selections, we make sourcing easy and accessible wherever you are.

Question 9

What is the minimum order quantity?

Accepted Answer

Our minimum order starts at a single bag (19 kg). We offer various bag and box sizes to suit different business needs, from starter packs for new resellers to bulk orders for established shops. Larger orders benefit from tiered pricing discounts — the more you order, the better the price per kilogram.

Question 10

What is a video handpick session?

Accepted Answer

A video handpick session lets you select items remotely via a live video call with one of our team members. They'll walk through the warehouse with a camera, showing you items from your chosen categories. You can approve or skip each piece in real time. It's the next best thing to visiting in person, and it's especially popular with international buyers who can't travel to our location.

Question 11

Do you provide invoices with VAT details?

Accepted Answer

Yes. Every order comes with a proper commercial invoice that includes full VAT details. For EU-based businesses with a valid VAT number, the reverse charge mechanism applies for intra-community transactions, meaning no VAT is charged on the invoice. Make sure to enter your VAT ID during checkout or in your account settings to receive the correct tax treatment.

Question 12

What if my order arrives damaged?

Accepted Answer

If your order arrives with visible shipping damage, please document the issue with photos immediately upon receipt — before opening or disturbing the packaging if possible. Contact our support team within 48 hours. We'll work with the shipping carrier to resolve the claim and offer either a replacement shipment, partial refund, or full refund depending on the extent of the damage.

Question 13

How does your tiered pricing work?

Accepted Answer

We offer volume-based discounts to reward larger orders. The more you buy, the lower your price per kilogram. Our pricing tiers are clearly displayed on each product page. For example, ordering 5+ bags of the same category may reduce your cost by up to 15%. Custom quotes are available for very large or recurring orders — just get in touch with our sales team.

Question 14

What types of vintage clothing do you sell?

Accepted Answer

We stock a wide variety of curated vintage garments including denim jackets, leather jackets, flannel shirts, band tees, graphic tees, sweatshirts, hoodies, knitwear, sportswear, and seasonal items. Our inventory rotates regularly, and we organise products by category, brand, era, and quality grade so you can find exactly what suits your market.

Question 15

How long does delivery take?

Accepted Answer

Orders are typically dispatched within 1-2 business weeks. Delivery times vary by destination. You'll receive a tracking number via email as soon as your order ships so you can follow it every step of the way.

Question 16

Where is your warehouse located?

Accepted Answer

Our warehouse is located in Italy. Full address details and directions are provided after you confirm your visit booking. We're easily accessible by car and there is ample parking available on site. If you need help arranging transport from a nearby airport or train station, let us know and we'll be happy to assist with recommendations.

Question 17

Are your prices shown with or without VAT?

Accepted Answer

All prices on our website are displayed excluding VAT, which is standard practice for B2B wholesale platforms. The applicable VAT rate will be calculated and clearly shown at checkout based on your delivery country and whether you have a valid EU VAT registration number.

Question 18

How long does it take to process a refund?

Accepted Answer

Once a return or damage claim is approved, refunds are processed within 5–7 business days. The refund will be issued to your original payment method. Bank transfers may take an additional 2–3 business days to appear in your account. You'll receive an email confirmation as soon as your refund has been processed.

Question 19

Can I place an order as a private individual?

Accepted Answer

addicting.shop is a B2B wholesale platform designed for resellers, vintage shop owners, and business buyers. While we primarily serve trade customers, individual buyers can also purchase from our shop. Please note that all prices are displayed excluding VAT, and minimum order quantities apply.

Question 20

Are your products sold by weight or by piece?

Accepted Answer

Most of our products are sold by weight in pre-sorted bags and boxes. Each product listing shows the approximate weight and estimated number of pieces per bag. This is standard practice in vintage wholesale and allows us to keep prices competitive. If you prefer handpicked items, check out our video handpick sessions or book a visit to our warehouse to select items individually.

Question 21

How much does shipping cost?

Accepted Answer

Shipping costs are calculated based on the weight of your order and the delivery destination. Exact rates are displayed at checkout before you confirm your order. Check each product page for details or contact us for a shipping estimate before placing your order.

Question 22

How are the products packaged for shipping?

Accepted Answer

All items are carefully packed in sturdy, sealed bags or reinforced cardboard boxes to protect them during transit. We use eco-friendly packaging wherever possible and ensure each order is compact to minimise shipping costs. Fragile or high-value items such as leather jackets receive extra protection with additional wrapping.

Question 23

How do I get a custom quote for large orders?

Accepted Answer

For orders above our standard tier thresholds or recurring bulk needs, we're happy to provide bespoke pricing. Simply fill out our contact form or send an email with details about the categories, quality grades, and estimated volumes you're interested in. We'll get back to you within 24 hours with a tailored offer.

Question 24

Can I choose specific brands or items?

Accepted Answer

While our standard bags contain a curated mix within the selected category and grade, you can specify brand preferences in the order notes and we'll do our best to accommodate your requests. For fully customised selections, we recommend booking a warehouse visit or a video handpick session where you can choose items one by one.

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